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FAQ

General

How long have you been in business?

We founded Dealyze Inc. in 2014 to create the smartest way to launch your loyalty program for retail locations large and small. In March of 2020, when COVID-19 began to spread in the US, we launched Dealyze PPE Supply e-commerce website as we quickly realized we are in a unique position to help provide people with high quality and affordable face masks. Since then we have sold hundreds of thousands of face masks directly to consumers, health care providers, distributors, and businesses. At the same time we have quickly one of the most reliable sources for the highest quality PPE with localized operations, timely direct air freight, low landing cost, and flexible product sourcing. 

Do you offer discounts?

Yes we do! Sign up to our newsletter and follow us our social media platforms to receive exclusive discounts and offers. Please reach out to us via our instant chat or email and we can see if there any any availble for you.

What types of businesses or organizations have bought PPE from you?

We have shipped hundreds of thousands of PPE to companies, organizations and people around the US. We work with distributors, wholesalers, manufacturers, and organizations.

Here is a list of the types of organizations what have ordered from us:
- Dentists
- Non-Profits
- Nursing Homes
- Funeral Homes
- Firefighters
- Police Forces
- Governmental Departments
- Chiropractors
- Optometrists
- ER & First Responders
- Construction Workers
- At-Home Care Workers
- Grocery Stores
- Teachers
- ... And Many More!

Manufacturers

Who are your manufacturers and where are they based?

We work with FDA registered factories overseas and in the USA (ex. Rizhao Sanqi Medical, BYD Precision Manufacture Co., and Health Articles Co., Ltd.) to ensure all of the products we deliver are of the highest quality and CDC certified.

Each product has a different source which has been vetted for quality and affordability. Each product also has a 1-3 different manufacturers to keep up with demand while guaranteeing the lowest prices. We are more than happy to share documents with you about our manufacturers for each product so that you may verify yourself with everything we claim. Please reach out to request this at PPE@dealyze.com

Minimum Order Quantity (MOQ)

What is your minimum order quantity (MOQ)?

Minimum Order Quantity for each product purchased on the website are as follows:


Masks
KN95 (GB 2626-2006) 5 Ply Disposable Face Masks - 20 pcs (1 box)


Premium 3 Ply Earloop Surgical Style Masks (BFE 95%) - 50pcs (1 box)

Wholesale

If you are looking to purchase wholesale PPE or medical supplies the MOQ will depend on the product. Email us at PPE@dealyze.com and we will provide the MOQ for what you are looking for.

KN95 Product Details and Information

What's the difference between N95 and KN95?

They are similar. They both stop 95% of particles greater than 0.3 microns in size. The COVID-19 virus is approximately 0.125 Micron or 125 nanometers in diameter.  (Source: National Library of Medicine)

However, it often travels in biological aerosols from coughing and sneezing which range in size from 0.5-3 Micron. According to mask manufacturer 3M, “it is reasonable to consider” China’s KN95s “equivalent” to US N95s. Mask standards for Europe (FFP2), Australia (P2), Korea (KMOEL), and Japan (DS) are also highly similar. The N95 is the USA Code. The KN95 is the Chinese code. The DS is the Japanese code. The KF94/KMOEL is Korean code.
The FFP2 is the European Union & United Kingdom code.

Lots of users care most about what percentage of particles the masks capture. On this metric, N95 and KN95 respirator masks are the same. Both masks are rated to capture 95% of tiny particles (0.3 micron particles, to be exact). (Source: Smart Air Filters) Both ratings require masks to be tested for filtration efficiency at capturing salt particles (NaCl). Both are tested at a flow rate of 85 L/minute. However, there are some differences between N95 and KN95. Most of these differences are small and would be uninteresting to the average mask user.

However, here are the key differences:

1) To be certified as a KN95 mask, the Chinese government requires the manufacturer to run mask fit tests on real humans with ≤ 8% leakage. The N95 mask standard does not require manufacturers to run fit tests. This does not mean that fit tests aren’t helpful. Many hospitals and companies require their workers to be fit-tested. However, those are requirements of companies themselves, not for the US NIOSH certification on the mask.

2) N95 masks have slightly stricter requirements for pressure drop while inhaling. That means they’re required to be slightly more breathable than KN95 masks. N95s also have slightly stricter requirements for pressure drop while exhaling, which should help with breathability.

Bottomline:  Difference between N95 and KN95 Masks
N95s and KN95s are both rated to capture 95% of particles, although only KN95 masks are required to pass fit tests. N95 masks have slightly stronger requirements for breathability. (Source:  Smart Air Filters)  

What's the difference between KN95 FDA CE and KN95 Everyday Use?

Great question! KN95 FDA CE are the masks that we have documentation and lab results stating they are registered with the FDA & CE. We can email these to you at any time to verify or even show you how to verify them on the FDA.gov website. Just ask!

KN95 Everyday Use are the KN95 we have in stock that we do not have FDA and CE certifications or registrations on hand but they are still acceptable for everyday things such as going to the grocery store, heading to the beach or the park, strolling through the malls and etc. These are lower priced due to the inability to verify certifications or registrations but still effective for everyday civilian use.

These are not recommended for medical use. We only carry these for our customers who do not use KN95 masks in toxic environments and prefer paying lower prices for their KN95s. 

Heading over to the grocery store?
Want to take a stroll through the park?
Running errands? 

KN95 Everyday Use* masks are perfect for that and other "everyday" activities. They offer more protection than the Disposable 3-PLY masks.

We will always be honest with what you are buying. 

Why do the KN95 seem to have holes in them?

Those aren't holes. That's where the layers of fabric come together and are compressed by heat to stick. They also enable breathability while wearing the masks. Try pouring some water in the masks and notice how the water does not seep through the masks.

Tell me more about the thickness level for the masks?

Sometimes thicker may seem better, but that's not necessarily the case with masks. Our masks are able to achieve high levels of filtration (95%+ according to lab results) with less thickness. Thickness of the masks can also make it harder to breathe while wearing it. Also, some of our customers wear it all day so the heaviness of the masks can become irritating to your ears and face after long use time.

We try to find a perfect balance of thickness, weight and filtration.

Do your KN95 masks really have 95% filtration?

According to the lab results we receive from our manufacturers, our KN95 masks have filtration above 95%. We are happy to share these results with you as well.

How long do you recommend wearing the KN95 masks?

We have to tell you that they are one-time use and disposable. But that really adds up and starts to become really expensive.

We personally use them for up to 12-16 hours, from the moment we rise to the moment we sleep. We caveat this by saying we are also not around toxic environments or actively doing open heart surgery. If you are around those environments or doing things that put you at a higher risk of breathing toxic air, please abide by the 1 time use recommendation.

KN95 Packaging

Do you ship with or without the original box?

All orders are shipped with a mix by default. Let us know if you would like it shipped wihtout a box. 

For bulk orders we can ship with boxes at your request. The boxes may be sent flattened to avoid damages during shipment. The masks will still be wrapped inside the original plastic bags that came from the manufacturer.

FDA Approved or Registered

Are your face masks FDA and CE approved or registered?

Great question! Currently our KN95 and 3-PLY masks are FDA registered. If they aren't then the product page will state in clear writing multiple times that they are not. We can provide documents upon request through email.

We work with manufacturers who are FDA registered and awaiting acceptance. FDA is backed up and we are not sure how politicized the process is.

For FDA registered manufacturers, in order to pass customs and import their products into the US they cannot claim "for medical use" on the packaging until they are approved by the FDA. Again, there are only 14 factories on the "approved" list which are all backed up, highly expensive and do not offer low quantities for ordering.

If you see KN95 boxes that say "for non-medical use," this is because the government of China does not allow the exports of KN95 (all KN95 are made in China) with "for medical use" on the boxes unless they are on the list of CDC Appendix A list of factories. If you look around you will see that 99.5% of the KN95 masks will say "for non-medical use" on the boxes. This is because they have to say this, there is no other way around it.

If you see any boxes of KN95 from other vendors that have the FDA or CE logos on them and say "for medical use," please be cautious. These are likely to be fakes.

We are working on sourcing from the factories on the CDC Appendix A, however those factories are backed up for months and are much more expensive. There are only 14 factories on that list. Please be careful with anyone selling you products from the CDC Appendix A list. Those are more expensive and very hard to attain in low minimum order quantities and may possibly not be real.

With that being said we still have many medical professionals, dentists, first responders and others in higher risk situations use our masks. We have all the documents and lab results to show these are legitimate masks from legitimate factories. They've even come back and order multiple times!

Sign up to our newsletter (if you haven’t yet) to stay updated on when we will have these in stock and other items we launch, as well as the many sales and special discounts we'll have!

Payment Methods

What forms of payment do you accept?

We currently accept: 
Visa, MasterCard, AMEX, Discover, JCB, Apple Pay and Google Pay.


Contact us through our Instant Chat for Wire Transfer and ACH payments.

Shipping Options

How do you ship the products?

You can find these shipping options at your Checkout page:

USPS Priority Mail - 2 business days

USPS Priority Mail Express - 1 business 

Important Shipping Notice: 
We aim to process every single order within 24 business hours. Please add this extra 24 business hours to the shipping time estimate that you are given on the checkout page.

For example, if USPS is quoting you 2-3 days Priority Mail shipping, add an extra business day for us to package and ship out your product. We do our best to accommodate pressing delivery times but do not control the speed of which USPS will deliver your product once they pick it up from us.

Reach out to our live chat for any questions and concerns

I’m having delivery issues!

We aim to ship your order within 24 hours on weekdays and 24 business hours on weekends and holidays. If the items are in stock, they are shipping from our warehouse in either Pompano Beach, FL or in Dallas, Texas.

After we ship within 24 business hours it's in the hands of the shipping carriers where it may take anywhere from 1-5 business days to receive your package after shipment depending on the shipping option you’ve chosen upon checkout.

Please note that due to COVID USPS is backed up so your shipping time may vary. All production and shipping days on the website are referred to in business days. Due to the popularity and high demand of our products standard production times are estimated times and may vary.

How soon will I get my order?

We ship very fast! We try to process and ship your order within 24 hours and then it's handed off to the shipping carriers. Your order usually will arrive within 1-5 business days as we our warehouses are located in Pompano Beach, FL and Dallas, Texas.

How do I track my order?

You can check your email or account page to track your order.

If you are having issues please contact the USPS Customer Care Center at 1-877-569-6614 or email fast@usps.gov


https://www.usps.com/nationalpremieraccounts/support.htm

Can I changing my order quantity?

We process and ship orders extremely fast. Please reach out to us immediately for changes in quantity. We cannot guarantee we can change it if the order has been processed and ready to ship.

Wholesale, Distribution, and International Shipping

Do you work with wholesalers, distributors or help with sourcing products?

Yes! Head over to this link to see more information on our distributor and sourcing program.

We can fulfill orders in the multi-millions. Email us at PPE@dealyze.com or use our instant chat if you have large quantity orders and we’ll always give you a realistic & honest view of our inventory count, time of arrival and bulk pricing.  

Do you ship internationally?

We can process orders if you take care of the shipping and handling portion. We do not deal with international customs.

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